SimplePractice, a company that offers a telehealth platform, is warning patients about Apple’s new video reactions feature that might let people unintentionally add heart emoji or virtual fireworks during a telehealth video call. Awkward.
As shown in a Mastodon post by Matt Haughey — who says he had a friend who saw the fireworks on a therapy call after giving a thumbs up in response to a question from his therapist — SimplePractice is notifying patients that Apple devices “may show emojis during video calls” and that SimplePractice doesn’t have control over the settings. SimplePractice also discusses the reactions in an FAQ and has instructions on how to turn reactions off on both iOS and macOS.
The video reactions are a big new feature…
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